Looking for a
fulfilling position with a fast-paced, growing organization? Do you value
teamwork, seek out responsibility, thrive on new challenges and strive for fun?
If you aim for the right balance of these values both inside and outside the
office…then DataSol, Inc. is the place for you!
If you are interested, please email your
resume to jobs@datasol.com.
Please submit a current resume in MS
Word format with your salary requirements. Make sure to write your full name and the job position
that you are applying for in the subject line of the email. Your
background and skills will be reviewed against the criteria of the job
description, and you will be contacted if there is a match.If you are unable to find a position of
interest, you may consider submitting your resume anyway for future opportunities. All
considered candidates will be subject to a background check and/or drug
screening.
Due to the volume of resumes received, we
cannot respond to each submission. If you choose to submit your resume, and
your qualifications fit the requirements for an open position, you will be
contacted by one of our recruiters to schedule an interview.
EEO
DataSol, Inc. will not tolerate
discrimination in employment on the basis of race, color, age, sex, sexual
orientation, religion, disability, ethnicity, national origin, marital status,
veteran status, or any other legally-protected status.
DataSol, Inc
full time employee benefits:
DataSol,
Inc. currently offers a rewards package for full-time employees to
include: competitive salary, medical/HRA plan to include prescription
drug coverage, dental coverage, vision coverage,
Long Term Disability, and
Group Life/AD&D.
Current Job Openings
Help Desk Agent - Level I
Position Description – Updated 2/23/2009
Job Title:
Help Desk Agent I
Department:
Call Center/IT Department
Job Code:
01
Track:
Reports To:
Level:
Job Purpose:
Provide 1st Tier help desk support to all client
staff and their representatives
Location:
DC/VA Metro area – various
FLSA Status:
1099 – contractor to
hire
Essential Duties and Responsibilities:
General Responsibilities:
Provide
1st Tier help desk support to all client staff and their
representatives
Log
all incoming problems and requests and actions taken to resolve them
Attempt
to troubleshoot and resolve problems and satisfy requests
Correctly
refer unresolved problems to higher level support work groups
Update
the problem record upon problem or request resolution, or escalation.
Provide
follow-up status to client end-users in accordance with specified
support policies and procedures.
Ensure
closed problems are adequately documented
Increase personal knowledge of client business and
technical environment with the goal of increasing first-call resolution rates
Improve
knowledge of, and ability to operate, all client support tools and
technologies
Additional Duties and Responsibilities:
Accomplishes
all tasks as appropriately assigned or requested
Communication and Customer Service:
Ability
to work effectively as a team member
Pleasant,
professional, and courteous personality
Excellent
verbal and written communication skills
Strong
administrative skills: organized, efficient, and versatile
Strong
customer service approach to dealing with people at all levels within
the client environment
Ability
to diffuse volatile situations when distressed or irate customers call for
support
Problem Solving:
Analyze
and break down the incident using previous experience and knowledge to reach the
root cause of the problem
Use
initiative to find ways of solving incidents.Clear and logical thought processes are required to identify causes of
an incident
Able
to listen to a caller explain the incident, determine the probable cause, and
logically take the caller through a step-by-step problem determination
procedure, using telephone support
Able to
categorize an incident correctly for call tracking and logging purposes
Minimum Experience, Education and Licensure:
At least twoyears direct support to end-users of PC-based
applications, or relevant experience in a technical or customer support
environment
AA
degree in Information Systems Management area or related field, or equivalent
work experience
A Plus
Certification preferred, but not required
Minimum Knowledge, Skills and Abilities:
Technical Qualifications:
Demonstrated
technical and analytical skills
Proficient
typing skills (for example, 40 words per minute)
Basic
understanding of information systems technology to include common computer applications,
operating systems, hardware, networks, and messaging systems of the types
used at client site
Physical
Demands:
While
performing the duties of this job, the employee is occasionally required to
stand; walk; sit; use hands to finger, handle, or feel objects, tools or
controls; use fingers and hands to type or write; reach with hands and arms;
talk or hear; taste or smell. Specific vision abilities required by the job
include close vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
Work Environment:
This position is
performed in a traditional office environment.
Metro accessible
Senior Help Desk Agent - Level II
Position
Description – Updated 2/23/2009
Job Title:
Senior Desktop Support
Technician I
Department:
Call Center/IT Department
Job Code:
02
Track:
Reports To:
Level:
Job Purpose:
Provide 2nd level help desk support to all client
staff and their representatives
Location:
DC/VA Metro area – various
FLSA Status:
1099 – contractor to
hire
Essential Duties and Responsibilities:
General Responsibilities:
Serve as escalation point for all unresolved Tier I
support issues.
Provide responsive and direct user support for all
desktop and laptop hardware and software.
Provide friendly, technically accurate, and consistent
customer support directly to client staff
Troubleshoot user initiated Helpdesk tickets.
Assist with tracking Office hardware inventory.
Assist with the rollout of new systems, applications and
desktop images.
Install and de-install printers, PCs,
Diagnose if trouble tickets are hardware or software
related, as well as desktop or network related.
This position is 10% hardware and 90% software support,
with an emphasis on Windows XP, MS Office 2003 and IE6.
Additional Duties and Responsibilities:
Accomplishes all tasks
as appropriately assigned or requested
Ensures that desktops have security and virus protection
as recommended by the IT security team;
Responds to requests to check desktops for malicious
software, hacks, intrusions, etc.
Minimum Experience, Education and Licensure:
At least two-threeyears direct support to end-users of PC-based
applications, or relevant experience in a technical or customer support
environment
A Plus
Certification,MCP, MCSE, College Degree or related equivalent experience, desired
Minimum Knowledge, Skills and Abilities:
2 -3 years help desk, desktop support
Familiar with PC based hardware, including desktops and
laptops, printers, Blackberry desktop/PDA.
Versed in Windows XP, MS Office 2003/2007 and IE 6.0/7.0
Good communication and customer services skills
Strong team orientation.
Good trouble shooting skills
Demonstrated
technical and analytical skills
Proficient
typing skills (for example, 40 words per minute)
Higher
level understanding of information systems technology to include common
computer applications, operating systems, hardware, networks, and messaging
systems of the types used at client site
Physical
Demands:
While
performing the duties of this job, the employee is occasionally required to
stand; walk; sit; use hands to finger, handle, or feel objects, tools or
controls; use fingers and hands to type or write; reach with hands and arms;
talk or hear; taste or smell. Specific vision abilities required by the job
include close vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
Work Environment:
This position is performed in
a traditional office environment.
Metro accessible
Hiring Process
Welcome to the careers site for DataSol,
Inc. If you are thinking about applying, this page will answer many of your
questions about the hiring process.
Application
You may submit a resume or CV to DataSol,
Inc. without specifying a particular job and send to jobs@datasol.com. However, applying
specifically for one or more positions ensures prompt review and consideration,
because your resume is sent within hours to the recruiter. Your resume will remain active in our
system—which is regularly searched by our recruiters—so you may be considered
for future openings that match your qualifications.
Timeline
From application to hiring decision,
our employment process can take from two weeks to one month. Because the timing
can be unpredictable, you should let your HR recruiter know about any factors
affecting your availability. If you have questions prior to being contacted by
HR, you can use the "jobs@datasol.com" link. Typically, candidates
who get to the interview stage will be notified if the position is filled by
another applicant.
Preliminary
screening
A designated recruiter reviews the
qualifications of all candidates seeking consideration for a position and
forwards the resumes of the most appropriately qualified candidates to the
hiring manager and/or client. The hiring manager and/or client will select the
candidates to be interviewed.
Phone
screening
To help align your interests with
our opportunities, a DataSol, Inc. recruiter may call you to ask for additional
information, such as depth of technical/professional knowledge, availability
for interviews, interest in relocation, salary expectations, etc.
Scheduling
an interview
A DataSol, Inc recruiter will call
to arrange a time for you to visit the office or client site depending if the
position is full-time or as a 1099 consultant. If there's time before your visit, we will
send you detailed directions, a DataSol, Inc. employment application, or other
important materials.
Interviews
When you arrive for your interview,
a representative will greet you, discuss your resume and/or application,
explain the schedule for your visit, and answer any questions. You will have the chance to share your
detailed qualifications and/or learn more about DataSol, Inc.
Background
checks
If we're considering you for a full
time DataSol, Inc. or 1099 contractor position, DataSol, Inc. and/or our clients
may conduct a background check that covers your employment history, references,
educational qualifications, etc. (When you apply, DataSol, Inc. and/or our
clients will ask you to sign a form authorizing a background check.) Hence, all employment offers may be contingent
based on favorable background check results.
Offer
If you're selected for a position
and the background check is satisfactory, a DataSol, Inc. recruiter will convey
a formal full time offer or contractor agreement and provide any additional
supporting new hire documentation. The offer will include starting salary and a
summary of benefits if applicable. Normally, we would expect your decision
within one week or less.
Hire and
orientation
After
you accept the offer, we will discuss and determine your official start date
with DataSol, Inc. and/or your client. We will also arrange for your new hire
orientation either at the DataSol, Inc. office or client site.
Jobs 
