Contact us in NY: (716) 320-5800 or VA: (703) 821-2018

Careers at DataSol

  • IT Careers at DataSol

    careers
  • DataSol, Inc. is offers all its employees an opportunity to help customers with the highest level of service while advancing your professional expertise. Not only do we hire internally for our own managed services and corporate needs, but also for our client’s IT staffing requests.

    As an internal DataSol employee, or “Sol-Mate” as we like to say, there are a variety of roles such as client services and technical support, systems and network engineering, sales, marketing, HR, operations, accounting and finance, and office administration. As we grow our service offerings, we continue to develop roles that meet our changing business needs.

    We offer a well-rounded compensation package to include competitive salaries, Medical/RX/Dental/Vision plans, generous paid time off, technical certification assistance and much more.

    Our culture is customer focused, driven by cutting edge technologies, built on honesty and integrity. We don’t skip corners, and we welcome challenge and go above and beyond for our customers. We expect this from all employees, no matter your title or role. We value teamwork and strive for fun while meeting expectations. If you aim for the right balance of these values both inside and outside the office…then DataSol, Inc. is the place for you!

    TO WORK AT DATASOL, APPLY WITH YOUR RESUME


  • Specialized IT Staffing Services

  • Are you a Job Seeker looking for a staffing agency that understands your IT skills and can place you in the right position in your field? DataSol’s IT Staffing Division is your IT career advocate. DataSol offers unparalleled industry and technical career expertise. We speak your language and work hands on like you every day. We understand how to align your skills and knowledge for the right opportunities that fulfill our customer’s hiring needs and your own career aspirations.

    If you’re interested in become a DataSol candidate, check out our IT Staffing page to learn more about our process. We’re committed to excellence and if we work together, you’ll have a reliable staffing agency that shares your passion for IT, that gets it, gets you, and we’ll be the one long term resource you can rely on throughout your IT career.

    Apply for Jobs at DataSol, Inc.

    • JOB TITLE: Senior Desktop Support Technician I

      DEPARTMENT:Call Center/IT Department
      JOB CODE: 02
      REPORTS TO:
      LEVEL:
      JOB PURPOSE: Provide 2nd level help desk support to all client staff and their representatives
      LOCATION: Ashburn, VA
      FLSA STATUS: Full time, direct hire

      Essential Duties and Responsibilities:

      General Responsibilities:
      Serve as escalation point for all unresolved Tier I support issues.
      Provide responsive and direct user support for all desktop and laptop hardware and software.
      Provide friendly, technically accurate, and consistent customer support directly to client staff
      Troubleshoot user initiated Helpdesk tickets.
      Assist with tracking Office hardware inventory.
      Assist with the rollout of new systems, applications and desktop images.
      Install and de-install printers, PCs,
      Diagnose if trouble tickets are hardware or software related, as well as desktop or network related.
      This position is 10% hardware and 90% software support, with an emphasis on Windows XP, MS Office 2003 and IE6.

      Additional Duties and Responsibilities:

      Accomplishes all tasks as appropriately assigned or requested
      Ensures that desktops have security and virus protection as recommended by the IT security team;
      Responds to requests to check desktops for malicious software, hacks, intrusions, etc.

      Minimum Experience, Education and Licensure:

      At least two-three years direct support to end-users of PC-based applications, or relevant experience in a technical or customer support environment
      A Plus Certification, MCP, MCSE, College Degree or related equivalent experience, desired

      Minimum Knowledge, Skills and Abilities:

      2 -3 years help desk, desktop support
      Familiar with PC based hardware, including desktops and laptops, printers, Blackberry desktop/PDA.
      Versed in Windows XP, MS Office 2003/2007 and IE 6.0/7.0
      Good communication and customer services skills
      Strong team orientation.
      Good trouble shooting skills
      Demonstrated technical and analytical skills
      Proficient typing skills (for example, 40 words per minute)
      Higher level understanding of information systems technology to include common computer applications, operating systems, hardware, networks, and messaging systems of the types used at client site

      Physical Demands:
      While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

      Work Environment:
      This position is performed in a traditional office environment.
      Metro accessible.

      APPLY NOW


    • JOB TITLE: Help Desk Agent I

      DEPARTMENT:Call Center/IT Department
      JOB CODE: 01
      REPORTS TO:
      LEVEL:
      JOB PURPOSE: Provide 1st Tier help desk support to all client staff and their representatives
      LOCATION: DC/VA Metro area – various
      FLSA STATUS: 1099 – contractor to hire

      Essential Duties and Responsibilities:

      General Responsibilities:
      Provide 1st Tier help desk support to all client staff and their representatives
      Log all incoming problems and requests and actions taken to resolve them
      Attempt to troubleshoot and resolve problems and satisfy requests
      Correctly refer unresolved problems to higher level support work groups
      Update the problem record upon problem or request resolution, or escalation.
      Provide follow-up status to client end-users in accordance with specified support policies and procedures.
      Ensure closed problems are adequately documented
      Increase personal knowledge of client business and technical environment with the goal of increasing first-call resolution rates
      Improve knowledge of, and ability to operate, all client support tools and technologies

      Additional Duties and Responsibilities:

      Accomplishes all tasks as appropriately assigned or requested

      Communication and Customer Service:
      Ability to work effectively as a team member
      Pleasant, professional, and courteous personality
      Excellent verbal and written communication skills
      Strong administrative skills: organized, efficient, and versatile
      Strong customer service approach to dealing with people at all levels within the client environment
      Ability to diffuse volatile situations when distressed or irate customers call for support

      Problem Solving:
      Analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem
      Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
      Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
      Able to categorize an incident correctly for call tracking and logging purposes

      Minimum Experience, Education and Licensure:
      At least two years direct support to end-users of PC-based applications, or relevant experience in a technical or customer support environment
      AA degree in Information Systems Management area or related field, or equivalent work experience
      A Plus Certification preferred, but not required

      Minimum Knowledge, Skills and Abilities:
      Technical Qualifications:
      Demonstrated technical and analytical skills
      Proficient typing skills (for example, 40 words per minute)
      Basic understanding of information systems technology to include common computer applications, operating systems, hardware, networks, and messaging systems of the types used at client site

      Physical Demands:
      While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

      Work Environment:
      This position is performed in a traditional office environment.
      Metro accessible.

      APPLY NOW

     

    Equal Employment Opportunity

    DataSol, Inc. will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, religion, disability, ethnicity, national origin, marital status, veteran status, or any other legally-protected status.

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