IT Careers at DataSol

As an internal DataSol employee, or “Sol-Mate” as we like to say, there are a variety of roles such as client services and technical support, systems and network engineering, sales, marketing, HR, operations, accounting and finance, and office administration. As we grow our service offerings, we continue to develop roles that meet our changing business needs.

We offer a well-rounded compensation package to include competitive salaries, Medical/RX/Dental/Vision plans, generous paid time off, technical certification assistance and much more.

Our culture is customer focused, driven by cutting edge technologies, built on honesty and integrity. We don’t skip corners, and we welcome challenge and go above and beyond for our customers. We expect this from all employees, no matter your title or role. We value teamwork and strive for fun while meeting expectations. If you aim for the right balance of these values both inside and outside the office…then DataSol, Inc. is the place for you!

TO WORK AT DATASOL, APPLY WITH YOUR RESUME

Specialized IT Staffing Services

If you’re interested in become a DataSol candidate, check out our IT Staffing page to learn more about our process. We’re committed to excellence and if we work together, you’ll have a reliable staffing agency that shares your passion for IT, that gets it, gets you, and we’ll be the one long term resource you can rely on throughout your IT career.

Apply for Jobs at DataSol, Inc.

• JOB TITLE: Senior Desktop Support Technician I

  DEPARTMENT:Call Center/IT Department
  JOB CODE: 02
  REPORTS TO:
  LEVEL:
  JOB PURPOSE: Provide 2nd level help desk support to all client staff and their representatives
  LOCATION: Ashburn, VA
  FLSA STATUS: Full time, direct hire

  Essential Duties and Responsibilities:

  General Responsibilities:
  Serve as escalation point for all unresolved Tier I support issues.
  Provide responsive and direct user support for all desktop and laptop hardware and software.
  Provide friendly, technically accurate, and consistent customer support directly to client staff
  Troubleshoot user initiated Helpdesk tickets.
  Assist with tracking Office hardware inventory.
  Assist with the rollout of new systems, applications and desktop images.
  Install and de-install printers, PCs,
  Diagnose if trouble tickets are hardware or software related, as well as desktop or network related.
  This position is 10% hardware and 90% software support, with an emphasis on Windows XP, MS Office 2003 and IE6.

  Additional Duties and Responsibilities:

  Accomplishes all tasks as appropriately assigned or requested
  Ensures that desktops have security and virus protection as recommended by the IT security team;
  Responds to requests to check desktops for malicious software, hacks, intrusions, etc.

  Minimum Experience, Education and Licensure:

  At least two-three years direct support to end-users of PC-based applications, or relevant experience in a technical or customer support environment
  A Plus Certification, MCP, MCSE, College Degree or related equivalent experience, desired

  Minimum Knowledge, Skills and Abilities:

  2 -3 years help desk, desktop support
  Familiar with PC based hardware, including desktops and laptops, printers, Blackberry desktop/PDA.
  Versed in Windows XP, MS Office 2003/2007 and IE 6.0/7.0
  Good communication and customer services skills
  Strong team orientation.
  Good trouble shooting skills
  Demonstrated technical and analytical skills
  Proficient typing skills (for example, 40 words per minute)
  Higher level understanding of information systems technology to include common computer applications, operating systems, hardware, networks, and messaging systems of the types used at client site

  Physical Demands:
  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  Work Environment:
  This position is performed in a traditional office environment.
  Metro accessible.

  APPLY NOW
  




• JOB TITLE: Help Desk Agent I

  DEPARTMENT:Call Center/IT Department
  JOB CODE: 01
  REPORTS TO:
  LEVEL:
  JOB PURPOSE: Provide 1st Tier help desk support to all client staff and their representatives
  LOCATION: DC/VA Metro area – various
  FLSA STATUS: 1099 – contractor to hire

  Essential Duties and Responsibilities:

  General Responsibilities:
  Provide 1st Tier help desk support to all client staff and their representatives
  Log all incoming problems and requests and actions taken to resolve them
  Attempt to troubleshoot and resolve problems and satisfy requests
  Correctly refer unresolved problems to higher level support work groups
  Update the problem record upon problem or request resolution, or escalation.
  Provide follow-up status to client end-users in accordance with specified support policies and procedures.
  Ensure closed problems are adequately documented
  Increase personal knowledge of client business and technical environment with the goal of increasing first-call resolution rates
  Improve knowledge of, and ability to operate, all client support tools and technologies

  Additional Duties and Responsibilities:

  Accomplishes all tasks as appropriately assigned or requested

  Communication and Customer Service:
  Ability to work effectively as a team member
  Pleasant, professional, and courteous personality
  Excellent verbal and written communication skills
  Strong administrative skills: organized, efficient, and versatile
  Strong customer service approach to dealing with people at all levels within the client environment
  Ability to diffuse volatile situations when distressed or irate customers call for support

  Problem Solving:
  Analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem
  Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
  Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
  Able to categorize an incident correctly for call tracking and logging purposes

  Minimum Experience, Education and Licensure:
  At least two years direct support to end-users of PC-based applications, or relevant experience in a technical or customer support environment
  AA degree in Information Systems Management area or related field, or equivalent work experience
  A Plus Certification preferred, but not required

  Minimum Knowledge, Skills and Abilities:
  Technical Qualifications:
  Demonstrated technical and analytical skills
  Proficient typing skills (for example, 40 words per minute)
  Basic understanding of information systems technology to include common computer applications, operating systems, hardware, networks, and messaging systems of the types used at client site

  Physical Demands:
  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  Work Environment:
  This position is performed in a traditional office environment.
  Metro accessible.

  APPLY NOW
  

Equal Employment Opportunity

DataSol, Inc. will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, religion, disability, ethnicity, national origin, marital status, veteran status, or any other legally-protected status.